IOTA's going through some growing pains right now. All of the new interest and activity have been great for the community and the technology because we've been learning a lot about its capabilities and where more effort needs to be directed to further grow and improve IOTA.
On the other hand, it's no fun to buy a bunch of IOTAs only to see a 0 balance in your wallet!
If you are in a position where you purchased IOTAs and they are not appearing in your wallet, here is what you can do:
Don't Panic. You're an early adopter of a brand-new technology. There's gonna be a few issues here and there until the technology is battle-hardened. IOTA's been under development for several years, so all of the major issues have been ironed out by now. Your IOTAs are somewhere; we just have to find them.
- Make sure you are using the latest version of the wallet software. Releases for the IOTA wallet are available on GitHub. The v2.3.x series wallet in particular had a lot of problems with "0 balance".
- Check the Tangle. Go to http://iota.tips/ and enter your address:
- If you do see the correct balance, then you're set! The 0 balance that you're seeing in the wallet is probably due to issues in the latest version of the wallet and/or related to how IOTA handles snapshots. These issues will be fixed in a future version of the wallet software; for now all you have to do is hodl.
- Note: I've heard that some people have had some success recovering their balances by deleting the local database and re-generating addresses. I'm not familiar with the process, but if someone can send me the instructions, I'll add them to this post.
- If you do not see the correct balance, then the next step is to follow up with the sender:
- Verify that the IOTAs were sent to the correct address.
- If the transaction hasn't been confirmed yet, ask the sender to replay the transaction.
- If neither you nor the sender can find the transaction, then there may have been a problem with the transaction, and the network rejected it (invalid signature, insufficient balance, double-spend, etc.). Ask the sender to resend the IOTAs.
Due to my timezone, I'm not online when the IOTA Foundation folks are active, so it's hard for me to keep up with conversations on Slack. But what I can say is this:
The core devs are aware of these issues, they are talking about them, and they are highly motivated to address them! The main issue here is that manpower is limited, so they have to prioritise their efforts on the issues that have greatest impact.
Unfortunately, one of the items that has to be deprioritised for now is "responding to questions on the IOTA forum" — I'm trying to help out by picking up the slack here, but my knowledge of the core tech is limited.
I know it's frustrating that there are all these issues, and it seems like nobody is acknowledging them. But, it's early yet; we're all learning a lot from the increased usage of the network, and we will see more progress made over time!