Unable to restore 0 balance

[asasap]

I have the same problem…I have only my old Seed and i try to find my IOTA, but the transition does not work… ‘‘Balance is incomplete’’ after 2 hours and I’m really disappointed ! How can you sell a product, that does not work at all?

[gzi]

Transition is over. You have to use version 2.5.1.
If you haven’t transitioned yet (you only needed to transition if you held iotas before august), you will have to wait for the next wallet version and claim your iotas.

[jfelipe]

In my balance appears 0, and does not update the address, only appears linking to Tangle but does not end … how do I change to magnitude 14?

[gzi]

Tools -> Node configuration.
Also there is an option to switch the “Curl Algo” there.
Try both options CCurl and WebCurl, and use MinWeightMagnitude 14.

[G596]

need help unable to restore the balance

[gzi]

Click Receive -> Attach to tangle multiple times, until your balance appears again.

[Tw0Face]

I have already generated 30 addresses, Wallet still 0

[gzi]

When did you buy the iotas? If it was before August, did you do the transition in the 2.4.0 version?

Also remember: You have to generate as many addresses as the number of entries you had under History before the snapshot.

[jfelipe]

I tried balance updates and balances without success, my problem is as follows after trying some changes like Tools -> Node Configuration.
There is also an option to change the “Something Wave” there.
I tried both CCurl and WebCurl options, and using MinWeightMagnitude 14, the initial screen of the wallet is normal, but when I try to update the nodes does not update and the screen turns black … can you help me?

[gzi]

Hm, so you can’t generate any addresses right now? Are you a Linux user?

[jfelipe]

I use windows, pose pass the link of an IOTA support … on the seed, can I generate as many as I want? … all access my portfolio?